Frequent Questions...

We support any brokerage firm that can do a partial stock DTC transfer. Most mainstream brokerage firms do provide that option. Some brokerage firms do not offer such support, notably ComputerShare and Robinhood Financial are not supported for this reason.  For more details on which brokerage firms are supported and which are not click on the following link:

Brokerages Supported

No. It has been our policy not to communicate by phone as we are dealing with sensitive liability concerns with the transfer of stock. We have until now required all communications to be in writing. We would be happy to respond in writing to any questions you may have.

You may contact us by clicking here.

It depends on a lot of factors. The largest delay is usually getting the stock to hit our accounts. But once they do, it typically takes us 2-3 business days to liquidate and then have the funds clear before we can transfer the money. After that, we can either wire the funds to the organization or mail it (depending on the organization’s preference). Wires have extra charges. Mail is free and is sent via USPS and can take up to 7 business days if the mail is going cross country. The checks are processed in Colorado.

Keep in mind, the estimates provided are affected by end of the year, holidays, and other world events.

No. We do that for you!

You can do either! After you open an account, you will get a custom link that you can use to direct traffic to your own branded Stock Donator portal. The link is located on your account homepage.  For instructions on how to add the button to your website see

Step by Step Instructions on how to add a Donate Stock Button to Your Website

A donor’s donation is based on the average value of the shares on the day the stock was transferred. This value is an “accounting” number that the IRS uses to determine the value of the donation to the donor. However, that accounting number has no significance to the actual money an organization will receive from the sale of the stocks.

When stocks are transferred to your organization, we will liquidate the shares soon after receiving them. Due to standard market volatility, we have no control over whether the donation is sold above or below the average value on the day of the transfer.

There are times where the cash value an organization will receive is way more than the average value at time of receipt some times the opposite happens as well.

Yes. You can do that on the “My Account” homepage after opening an account. You can upload a logo, mission statement, and message that you would like to include on the acknowledgement letter.  The letters are emailed to the donors after the stock donation transaction is competed.

No. When a donation is made through Stock Donator, we process and send out receipts by email which include the average value of the shares of stock on the date the donation was received.

Yes!  As long as the funds are held by your brokerage institution. We are not able to make transfers of certificated shares (shares held privately by paper certificates alone).

Yes. please click on the link below for a sample letter you can customize and send to your donors to solicit stock donation instead of cash.

How to Ask for Donations Online for Nonprofits

We do not hold any securities on your behalf or allow you to hold onto securities that are transferred to you as a donation through Stock Donator.  We only liquidate the shares that are transferred to you instantly on your behalf.  I would be very weary of any company that is not a registered stock broker that offers others service (holding or creating an endowment) to you.

We do not hold money on your behalf. Each donation is sent via a separate check as soon as the funds are available as we are not a bank.  However, sometimes if we have multiple donations on the same date and we are sending a wire transfer, we can combine them to keep transfer fees down.

Yes. We can use our same process to accept QCDs (Qualified Charitable Distribution).  Instead of the using the name of the donor on the forms, we would need to use the name of the IRA, and the person signing it would be the IRA’s Trustee. We suggest downloading and using our non-automated form for stock donations for this process to make sure it gets done correctly. Please contact us for the form or email us if you need any assistance in getting this done.

You just need an email address for the organization and basic information about your non profit and you can open an account online. Here are the instructions:

No.  With StockDonator.com you do not need a brokerage account for your non profit.  You just need an email address for the organization and basic information about your non profit and you can open an account online for free and start accepting stock donations tomorrow.

Please see the following page which explains the fees we charge:

Transaction Fees

The only 3rd party fees we charge are the brokerage fees we are charged to liquidate the shares, which are typically around $0.02 for each $1,000 of stock which is liquidated on the NYSE or Nasdaq.  The brokerage fees to liquidate mutual funds are $0.  Foreign stocks have liquidation fees of $50 or more, depending on the exchange.

These are transaction fees that are paid by anyone who sells shares in the market.

The typical brokerage fee to liquidate shares these days is less than $1.00.  However certain foreign stocks and other securities can be as much as $50 per transaction.

For a paper check, there is no fee.  To have funds wired, we have a standard $35 fee that can be waived for donation of $30,000 or greater.

They can initiate a donation from their own firm. But they need to notify StockDonator of the transaction using the non-automated form in order for the donation to be processed correctly. Click Here to download and submit the notification form to Stock Donator.

Yes! We offer a non-automated way of making the donation as well. The donor would be required to process their transaction from their end, but we will handle the process from the organization’s end. All that is required is for the donor to fill out a quarter page “non-automated transfer request form” for each transaction. Click here to access the form.

If you wish to select a specific tax lot, you can do so provided that your brokerage firm allows it.

What you will need to do is go through our normal online process. As soon as you are done and have a transaction ID#, you must immediately email us through the contact us page directly with the Transaction ID# and the tax lots you wish to identify. We will manually modify your brokerage form to include that information and then send the completed form to you for confirmation. Once we have confirmation, we will process the stock donation.

Download our non-automated form for that information. Please remember, it is VERY IMPORTANT that the donor also fill out the top part of the attached form and send a copy to  us so we know how to process the stock donations when they come to us.

We represent many organizations and we need to match the donation to the right organization when we receive the donation. If we don’t have the attached form sent to us, we will not be able to complete the process of the donation because we will not know which organization it is intended for and the org. will not get money.

Yes. You can donate Restricted Stock Units or other Awards or Grants provided that your brokerage firm cooperates.

What you will need to do is go through our normal online process. Immediately after completing the donation and receiving a transaction ID#, you must email us through the contact us page directly with the Transaction ID# and the RSU or other award you wish to identify. We will manually modify your brokerage form to include that information and then send the completed form to you for confirmation. Once we have a confirmation from you that the form is correct, we will process the stock donation.

The good news is that we might have the shares and it won’t be hard to credit them to the right account.

But before we do so, we need written authorization form the donor.  We represent many organizations and we need to match the donation to the right organization when we receive the donation.  If a donor simply pushed the stock to our Stock Donator account without notifying us we will won’t have sufficient instructions to process the donation.

We are only able to route a donation to your organization two ways.  (1) If the donation was initiated online or if the donor provided us notification of the donation by using a non-automated form.

However, there is an easy fix in this case.  Please simply have the donor fill out the top part of the non-automated form and select OPTION 1.  It should take them no longer than 2 minutes.  Once complete, please email the form back to us and we will have everything we need to match the donation to  your organization, liquidate the funds, and complete the transfer.

In the future, please make sure any donor that wants to donate stock sends us one of these along with their donation.  If we don’t have the attached form sent to us, we will not be able to complete the process of the donation because we will not know which organization it is intended for.

If we don’t receive notification of the donation prior to receiving shares we will not be able to complete the process of the donation because we will not know which organization it is intended for.

We are only able to route a donation to an organization in two ways. (1) If the donation was initiated online or (2) if the donor provided us notification of the donation by using the non-automated form.

If the donation does not show up on your account it means that the donor probably did not notify us of the donation prior to transferring the shares to us.

There is an easy fix in this case.  Please simply have the donor fill out the top part of the non-automated form and make sure they select OPTION 1. It should take them no longer than 2 minutes.  Once complete, please email the form back to us and we will have everything we need to match the donation to  your organization, liquidate the funds, and complete the transfer.

In the future, please make sure any donor that wants to donate stock sends us notification of the donation before transferring the shares.

Please feel free to write back if you have any questions.