Help center

Straight answers for nonprofits and donors. If yours isn't here, a real person will answer it.

For nonprofits

Cost, timing, eligibility and what arrives with each gift.

1.9% per processed donation, with a $15 minimum, charged only when a gift arrives. There are no setup, monthly or donor fees. The regulatory fees on the share sale are passed through at cost, usually pennies. Payout by check is free; ACH is $10 and wire $35, waived for gifts of $50,000 or more.

No, never. Donors send shares from their own broker to Stock Donator; we sell them and send your nonprofit the cash.

We sell the shares once they arrive from the donor's brokerage. Funds reach your nonprofit within 2–3 business days of the sale, by free check, ACH or wire. For ACH and wire we first ask you to confirm your bank details in your dashboard, and after you change where payouts go we hold them for 2 business days.

If you're a 501(c)(3), yes. We verify your status when you sign up.

All publicly traded stocks, ETFs and mutual funds.

No. Donors give the full amount and receive a receipt for the full value. The 1.9% comes out of the processed gift.

The donor's name and contact details arrive with every gift, unless the donor chooses to give anonymously.

No contract and no commitment. Cancel anytime, at no charge.

For donors

Giving, receipts and privacy.

No. Stock Donator is free for donors. The nonprofit pays the processing fee.

No. You can give with or without a free donor account; the account saves your details and keeps every receipt in one place.

Yes. Tell us what's coming, and you get ready-to-use transfer instructions, including DTC details, to hand your broker. Nearly every brokerage works; Robinhood and Computershare don't permit these transfers.

Never, on either path. Online, we ask for brokerage details only to prepare the transfer forms.

An IRS-compliant receipt showing the value of your donation, sent automatically when the shares arrive. How the gift affects your taxes depends on your situation; consult your tax advisor.

It depends on your brokerage. You get an email when your gift starts and another, with your receipt, when the shares arrive, and with a free donor account you can follow every stage on your gift's page.

Gifts in progress

Status, receipts, missing gifts and what reaches your account. Answers from our support team's help center.

Sign in and look at your dashboard, or write to us with the donor's name and the stock, and we'll tell you where the gift is.

We may. We route a gift to the right nonprofit only when the donor started it online, or sent us the non-automated donation form before transferring the shares. If the shares arrived without either, ask the donor to report the gift on our claim form, “Report a Stock Gift” in the footer of every page, and we'll credit the gift to your nonprofit. Open the claim form

Yes, but they need to tell us about it first with the non-automated donation form, so we can match the shares to your nonprofit when they arrive.

No. We send the receipt for you, and copy you on the email.

Yes. In your account, add your logo and mission statement, and they appear on the acknowledgement letter emailed to each donor when the shares arrive.

The value of the gift for the donor's taxes is the average of the stock's high and low on the day of the transfer. We sell the shares soon after they arrive, and the market moves, so the sale can come in above or below that value.

No. We don't hold securities or money on your behalf. We sell the shares when they arrive and send each gift's proceeds as soon as the funds are available.

Yes. Your account dashboard has your own donation link. Link to it from your site or add it as a Donate Stock button; our blog has a step-by-step guide.

Yes, if their brokerage allows it. The donor starts the gift online as usual, then writes to us right away with the transaction ID and the tax lots they want. We update the transfer form, send it to them to confirm, and process the gift once they do.

Still have a question?

Write to us and a real person answers, for nonprofits and donors alike.